Last Updated: [7 November, 2023]
At SheerKlass, we are committed to providing you with high-quality Yoruba Men’s Attire and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our Return Policy carefully to understand your options for returns and exchanges.
1. Eligibility for Returns
1.1. To be eligible for a return, your item must meet the following criteria:
- The item is in its original condition, including all tags, labels, and packaging.
- The item has not been worn, altered, or damaged.
- The item is returned within 7 days of the delivery date.
1.2. Custom-made or personalized items are not eligible for returns, unless they arrive damaged or with a manufacturing defect.
2. Initiating a Return
2.1. To initiate a return, please follow these steps:
a. Log in to your SheerKlass account, if you have one. b. Navigate to the “Order History” section. c. Select the order containing the item you wish to return. d. Follow the instructions provided to request a return.
2.2. If you made a purchase as a guest and do not have an account, please contact our customer support team through our “Contact Us” page to initiate the return process.
3. Return Shipping
3.1. You are responsible for the cost of return shipping unless the item arrived damaged or with a manufacturing defect.
3.2. We recommend using a trackable shipping method to ensure that your return is received by us.
4. Refunds
4.1. Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
4.2. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment. Please allow several business days for the refund to appear on your account.
5. Exchanges
5.1. If you would like to exchange an item for a different size or color, please follow the return process described in section 2 and place a new order for the desired item.
6. Damaged or Defective Items
6.1. If your item arrives damaged or with a manufacturing defect, please contact our customer support team within 7 days of receiving the item. We will provide instructions on how to return the item or resolve the issue.
7. Contact Us
7.1. If you have any questions or need assistance with the return process, please contact our customer support team through our “Contact Us” page on the website.
8. Changes to this Return Policy
8.1. SheerKlass reserves the right to update or revise this Return Policy at any time. Any changes will be effective immediately upon posting on our website.
Thank you for choosing SheerKlass. We value your satisfaction and aim to provide you with a hassle-free return and exchange experience for our African Men’s Attire.